Effective date: 5 July 2026 Version: 2.0 Data Fiduciary: Singapuram Hariesh Kumar, an individual carrying on business as a sole proprietor under the trade name "Craftolin" Principal place of business: Gopal Nagar, Malkajgiri, Hyderabad, Telangana 500047, India
1. Status and Scope of this Policy
1.1 This Policy forms part of, and is incorporated into, the Terms and Conditions, and supplements the Privacy Policy.
1.2 This Policy concerns the deletion of particular items of data. For deletion of an entire account, see the Account Deletion Policy.
1.3 Capitalised terms have the meaning given to them in the Terms and Conditions.
2. Data You May Delete Directly
2.1 The following may be deleted by you at any time within the Platform, without any request to Craftolin:
| Data | Where | Applies to |
|---|---|---|
| A Listing, together with its images | Listing management screens | Partners |
| An individual product image | Listing image management | Partners |
| A saved event | Events screen | Customers |
| A wishlist entry | By toggling the wishlist control | Customers |
| An in-application notification, individually or in whole | Notifications screen | All users |
| Your entire account | Profile, then Account, then Delete Account | All users |
2.2 Profile fields may be edited or updated at any time in order to correct, complete, or remove information.
3. Data Deletion on Request
3.1 Where data cannot be deleted through the Platform, you may request its deletion by email to support@craftolin.com, or through https://craftolin.com/account/delete.
3.2 Craftolin verifies that a request originates from the account holder before acting upon it.
3.3 Craftolin will inform you where a request is refused in whole or in part, and of the reasons.
4. Effect of Deletion
4.1 Deletion of a Listing. The Listing record is deleted from the database and the associated image objects are deleted from object storage. Image deletion from object storage is performed on a best-effort basis; where an object cannot be deleted immediately, deletion is retried.
4.2 Deletion of an account. Personal data is deleted or anonymised, and linked records are removed by cascade, comprising the Partner business profile, Listings and images, wishlist entries, saved events, event reminders, push notification tokens, and in-application notifications. See the Account Deletion Policy.
4.3 Transactional records. Orders, Requirements, and reviews already linked to a counterparty are anonymised rather than erased, so that the counterparty retains a complete record of its own transactions while your personal data is removed. Delivery Details carried onto an Order are treated in the same manner.
4.4 Deletion is permanent and cannot be reversed.
5. Systems from which Data Is Deleted
5.1 Deletion extends to:
(a) the primary application database;
(b) object storage holding images;
(c) push notification tokens held for delivery of notifications; and
(d) the corresponding authentication record held by Firebase Authentication, where an entire account is deleted.
5.2 Residual copies may persist within backup media for a period of up to seven days before the relevant backups are cycled out. Backups are never used to repopulate deleted data. See clause 5 of the Data Retention Policy.
6. Timing
6.1 Deletion effected by you within the Platform takes effect immediately.
6.2 A verified request received by email is actioned within thirty days of verification, and sooner where reasonably practicable.
7. Circumstances in which Deletion May Be Deferred or Refused
7.1 Craftolin may defer or refuse a deletion request where the data is required:
(a) to comply with a legal, tax, accounting, or regulatory obligation;
(b) to establish, exercise, or defend a legal claim, or to resolve a dispute;
(c) to detect, investigate, or prevent fraud or abuse; or
(d) to preserve evidence relevant to a report made by another User or to an investigation by a law enforcement authority.
7.2 Where deletion is deferred, the data is retained only for so long as the purpose of deferral subsists, and is thereafter deleted or anonymised. Clause 7 of the Account Deletion Policy and clause 6 of the Data Retention Policy apply.
8. Data Held by Another User
8.1 Personal data lawfully disclosed to another User in the course of a transaction, including a Customer's mobile number and Delivery Details disclosed to a Partner, is held by that User. Craftolin cannot delete data held by another User.
8.2 A Partner is required by clause 9 of the Partner Agreement to use such data solely for the transaction concerned and not to retain it for longer than is necessary. Where you believe a User is retaining or misusing your personal data, report it to support@craftolin.com and Craftolin will take enforcement action under clause 10 of the Community Guidelines.
9. Contact and Complaints
9.1 Requests should be addressed to support@craftolin.com. Complaints are acknowledged within twenty-four hours of receipt and disposed of within fifteen days, in accordance with the Support and Contact Policy.
9.2 If you are dissatisfied with the outcome, you may make a complaint to the Data Protection Board of India in the manner prescribed under the Digital Personal Data Protection Act, 2023.