Effective date: 5 July 2026 Operator: Craftolin ("Craftolin", "we", "us", "our")
This policy explains how to get help and how to reach Craftolin.
1. How to Reach Us
- Support email:
- Website:
- Registered address:
- Business hours:
2. What We Can Help With
- Account and sign-in issues (email/password and Google Sign-In).
- Using the app: profiles, listings, requirements, orders, wishlist, chat, notifications, and events.
- Partner subscriptions and product limits.
- Reporting problematic content, listings, reviews, or conduct.
- Privacy requests, data deletion, and account deletion (see Account Deletion Policy).
3. What We Cannot Do
Because Craftolin is an intermediary:
- We do not process payments and cannot issue refunds — payment and refund matters are between the Customer and the Partner (see Refund Policy).
- We do not deliver products and cannot control delivery timelines — these are the Partner's responsibility (see Delivery Policy).
We may, however, help facilitate communication and provide relevant order records where appropriate.
4. Reporting Abuse or Safety Issues
To report a violation of the Community Guidelines, copyright infringement (see Copyright Policy), or a safety concern, email **** with details and any evidence.
5. Grievance Officer (India)
In accordance with applicable Indian law (including the IT Act/Rules and the DPDP Act, 2023), complaints regarding content or personal data may be addressed to our Grievance Officer:
- Name:
- Email:
- Address:
6. Response Times
We aim to acknowledge support requests within **** and to resolve grievances within the timeframes required by applicable law.
7. Updates
We may update this policy and our contact details; the current version is published with our other policies.