Legal center
Our policies, in plain sight
Everything that governs Craftolin — written to be read, not buried. All documents are effective as of 5 July 2026.
Terms & Conditions
The rules that govern your use of the Craftolin apps and websites.
ReadPrivacy Policy
What data we collect, why we collect it, and how it is protected.
ReadRefund Policy
How refunds work on a marketplace where payment happens between you and the maker.
ReadDelivery Policy
How delivery is arranged, tracked, and who is responsible for it.
ReadMarketplace Policy
What may be listed and sold on Craftolin, and what is prohibited.
ReadPartner Agreement
The agreement every creator accepts to sell on Craftolin.
ReadCustomer Agreement
Your rights and responsibilities when ordering on Craftolin.
ReadSubscription Terms
Terms for creator subscription plans and billing.
ReadCommunity Guidelines
How we keep conversations between customers and creators respectful and safe.
ReadData Retention Policy
How long different categories of data are kept, and why.
ReadData Deletion Policy
How data is deleted from our systems when it is no longer needed.
ReadAccount Deletion Policy
How to delete your Craftolin account and what happens when you do.
ReadIntellectual Property Policy
Who owns what: your content, creator designs, and the Craftolin brand.
ReadCookie Policy
The cookies and similar technologies used on our websites.
ReadCopyright Policy
How to report copyright infringement and how we handle notices.
ReadDisclaimer & Liability
The limits of Craftolin's responsibility as a platform that connects makers and customers.
ReadSupport & Contact Policy
How to reach us and what response times to expect.
ReadMaker Declaration (draft)
The short confirmation a maker gives before taking on a customer requirement. Draft — not yet reviewed by counsel.
Read