Effective date: 5 July 2026 Version: 2.0 Operator: Craftolin ("Craftolin", "we", "us", "our") Principal place of business: Gopal Nagar, Malkajgiri, Hyderabad, Telangana 500047, India
1. Status of this Policy
1.1 This Policy forms part of, and is incorporated into, the Terms and Conditions. Capitalised terms have the meaning given to them in those Terms.
1.2 This Policy should be read together with the Copyright Policy and the Community Guidelines.
2. Craftolin's Intellectual Property
2.1 The Craftolin name, wordmark, logo, applications, websites, software, source code, databases, designs, layouts, graphics, and all related intellectual property are owned by or licensed to the Operator and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Designs Act, 2000, and other Applicable Law.
2.2 Subject to your compliance with the Terms and Conditions, you are granted a limited, revocable, non-exclusive, non-transferable, non-sub-licensable licence to access and use the Platform for its intended purpose. No other right, title, or interest is granted.
2.3 You must not copy, reproduce, modify, adapt, translate, publish, distribute, reverse-engineer, decompile, disassemble, or create derivative works from the Platform or any part of it, save to the extent that such restriction is prohibited by Applicable Law.
2.4 You must not use the Craftolin name, wordmark, or logo, or any confusingly similar mark, without our prior written consent, and must not represent yourself as affiliated with, endorsed by, or acting for Craftolin.
3. Your Content
3.1 "User Content" has the meaning given in clause 12.1 of the Terms and Conditions, and comprises Listings, product names, descriptions, prices, images, hashtags, profile particulars, business information, reviews, ratings, and saved event details.
3.2 Ownership. You retain all ownership rights in your User Content. Nothing in this Policy transfers ownership of your User Content to Craftolin.
3.3 Licence to Craftolin. You grant Craftolin a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, resize, adapt for display, transmit, publish, and distribute your User Content, solely for the purposes of operating, providing, securing, and promoting the Platform and your Listings.
3.4 Duration of the licence. The licence granted under clause 3.3 terminates when the User Content is deleted, save in respect of:
(a) copies retained in accordance with the Data Retention Policy, including residual copies within backup media;
(b) copies already disclosed to another User; and
(c) copies retained in order to comply with Applicable Law or to establish, exercise, or defend a legal claim.
3.5 Your warranties. You represent and warrant that:
(a) you own, or are validly licensed to use, all User Content you submit;
(b) your User Content does not infringe any patent, trademark, copyright, design right, trade secret, right of publicity, right of privacy, or other right of any person;
(c) your User Content complies with Applicable Law, the Community Guidelines, and this Policy; and
(d) you have obtained all consents necessary from any person depicted in or identifiable from your User Content.
4. Partner Listings and Images
4.1 A Partner is responsible for ensuring that every product image, description, and other element of a Listing is original to the Partner or is used under a valid licence.
4.2 Uploading an image or description in which you hold no rights is prohibited and may result in removal of the Listing and action against your account under clause 6.
4.3 You must not use the photographs, descriptions, branding, or other content of another Partner as your own.
4.4 Where a Product bears or reproduces a third-party trademark, character, or design, you must hold the rights or licences necessary to make and sell that Product.
5. Respect for Third-Party Rights
5.1 You must not publish content that infringes the copyright, trademark, design right, trade secret, or other right of any person.
5.2 Trademarks, brand names, and logos displayed on the Platform belong to their respective owners. Their appearance does not imply any affiliation with, sponsorship by, or endorsement by their owners, or by Craftolin.
6. Infringement Claims and Enforcement
6.1 A person who believes that content published on the Platform infringes their rights may submit a notice in accordance with the Copyright Policy.
6.2 On receipt of a valid notice, Craftolin may remove or disable access to the content concerned and notify the User who published it.
6.3 Craftolin maintains a record of Users against whom repeated and substantiated infringement notices have been received, as contemplated by the Consumer Protection (E-Commerce) Rules, 2020, and may restrict, suspend, or terminate the accounts of repeat infringers.
7. Feedback
7.1 Where you send Craftolin a suggestion, idea, or item of feedback concerning the Platform, you grant Craftolin a perpetual, irrevocable, worldwide, royalty-free licence to use, adapt, and implement it without restriction, attribution, or obligation to you.
7.2 Craftolin is under no obligation to keep such feedback confidential.
8. Contact
8.1 Enquiries and notices concerning intellectual property should be addressed to support@craftolin.com. Complaints are acknowledged within twenty-four hours and disposed of within fifteen days, in accordance with the Support and Contact Policy.