Effective date: 5 July 2026 Version: 2.0 Operator: Craftolin ("Craftolin", "we", "us", "our") Principal place of business: Gopal Nagar, Malkajgiri, Hyderabad, Telangana 500047, India
1. Status of this Document
1.1 This document forms part of, and is incorporated into, the Terms and Conditions. Capitalised terms have the meaning given to them in those Terms.
1.2 This document should be read together with the Marketplace Policy, which describes the respective roles of Craftolin, Customers, and Partners.
2. Craftolin's Role
2.1 Craftolin operates an intermediary platform that enables Customers to discover Partners and to communicate a Requirement to them. Craftolin is not a party to any contract for the sale or supply of a Product.
2.2 Craftolin is not the seller, manufacturer, importer, distributor, or supplier of any Product, does not take title to or possession of any Product, and provides no delivery or logistics service.
2.3 Craftolin does not process, collect, hold, escrow, remit, or otherwise handle any payment between a Customer and a Partner.
2.4 Craftolin does not verify, vet, authenticate, endorse, or guarantee any Partner, Customer, Listing, or Product. Clause 4 of the Terms and Conditions applies in full.
3. Disclaimer of Warranties
3.1 The Platform is provided on an "as is" and "as available" basis.
3.2 To the maximum extent permitted by Applicable Law, Craftolin excludes all representations, warranties, conditions, undertakings, and terms, whether express, implied, statutory, collateral, or otherwise, including any implied warranty or condition of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, title, quiet enjoyment, or non-infringement.
3.3 Without limiting clause 3.2, Craftolin makes no representation and gives no warranty in respect of:
(a) the identity, honesty, solvency, competence, capacity, authority, or conduct of any User;
(b) the existence, quality, safety, authenticity, legality, condition, description, or fitness for purpose of any Product;
(c) the accuracy, completeness, or currency of any Listing, price, delivery estimate, image, description, or other User Content;
(d) the performance of any obligation by any User, including the making of a Product, its delivery, its conformity with what was agreed, or the completion of any transaction;
(e) the making, receipt, sufficiency, or recovery of any payment, whether by way of advance, part payment, or payment on delivery;
(f) the content, accuracy, or availability of any external website or profile linked from the Platform, including any Instagram profile, YouTube channel, or business website published by a Partner;
(g) the outcome of any communication or dealing between Users occurring outside the Platform; or
(h) the uninterrupted, timely, secure, or error-free availability of the Platform, or the correction of any defect.
3.4 Order statuses, delivery estimates, and Partner statistics displayed on the Platform are derived from entries made by Users and from Platform records. They are indicative only, and their accuracy depends upon Users keeping them current.
3.5 Any rating, review, aggregate score, completion statistic, search ranking, ordering, or promotional placement displayed on the Platform presents information derived from Platform records or supplied by Users. It does not constitute a representation, certification, recommendation, or endorsement by Craftolin.
4. Assumption of Risk by Users
4.1 Each User deals with every other User at that User's own risk and upon that User's own judgement.
4.2 A Customer is responsible for independently satisfying itself as to the suitability and trustworthiness of a Partner before agreeing to a transaction, including by reviewing the Partner's public Instagram profile, YouTube channel, or website, and by contacting the Partner directly where appropriate.
4.3 A Customer who makes an advance payment does so at the Customer's own risk. Craftolin has no ability to reverse, refund, recover, or trace any payment made outside the Platform.
4.4 A Partner is responsible for satisfying itself as to the bona fides of a Customer before incurring expense or committing materials to an Order.
4.5 Users should exercise particular caution where a counterparty requests that payment be redirected to an account, identifier, or telephone number other than that previously disclosed. Clause 8.6 of the Terms and Conditions applies.
5. Third-Party Services
5.1 The Platform depends upon services supplied by third parties, including Google (Firebase Authentication, Firebase Cloud Messaging, and Google Sign-In), Cloudflare (object storage and content delivery), and hosting and database providers.
5.2 Craftolin is not responsible for any outage, defect, delay, data loss, security incident, change of terms, or discontinuation attributable to any such provider.
6. Exclusion of Indirect Loss
6.1 To the maximum extent permitted by Applicable Law, Craftolin, together with its personnel, agents, and service providers, shall not be liable for:
(a) any indirect, incidental, special, consequential, punitive, or exemplary loss or damage; or
(b) any loss of profit, loss of revenue, loss of business, loss of contract, loss of opportunity, loss of anticipated saving, loss of goodwill or reputation, or loss or corruption of data,
in each case howsoever arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, and whether or not Craftolin was advised of the possibility of such loss.
6.2 Without limiting clause 6.1, Craftolin shall not be liable for any loss arising from:
(a) the act, omission, default, insolvency, misrepresentation, or fraud of any User;
(b) any Product that is not supplied, is supplied late, or does not conform with what was agreed;
(c) any payment made by a User to another User, including any advance payment that is not recovered;
(d) any dealing or communication between Users occurring outside the Platform; or
(e) any unauthorised access to your account arising from your failure to safeguard your credentials.
7. Limitation of Aggregate Liability
7.1 To the maximum extent permitted by Applicable Law, Craftolin's total aggregate liability in respect of all claims arising out of or in connection with the Platform, these terms, or any transaction facilitated through the Platform, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise, is limited to the total fees actually paid by the claimant to Craftolin in respect of the subscription term during which the claim arose.
7.2 The Platform is presently provided free of charge. No subscription plan is offered for sale and no fees are payable to Craftolin by any User.
7.3 For the avoidance of doubt, the limitation in clause 7.1 applies to the aggregate of all claims and is not a separate limit applicable to each claim.
8. Preservation of Statutory Rights
8.1 Nothing in this document or in the Terms and Conditions operates to exclude, restrict, or modify any liability, right, guarantee, or remedy which cannot lawfully be excluded, restricted, or modified under Applicable Law.
8.2 In particular, nothing in this document affects:
(a) any right or remedy available to a consumer under the Consumer Protection Act, 2019;
(b) liability for death or personal injury caused by negligence; or
(c) liability for fraud or fraudulent misrepresentation.
8.3 Where any provision of this document is held to be unenforceable in whole or in part, the remainder of that provision and the remaining provisions continue to apply, and the provision shall apply with such modification as is necessary to render it enforceable while preserving its commercial intent so far as possible.
9. Indemnity
9.1 You shall indemnify, defend, and hold harmless Craftolin and its personnel against all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) your User Content;
(b) any Product you supply, offer, or purchase;
(c) your dealings with any other User;
(d) your use of the Platform; or
(e) your breach of the Terms and Conditions, any incorporated policy, or Applicable Law.
9.2 This clause 9 applies to the extent permitted by Applicable Law, and does not apply to the extent that a claim arises from Craftolin's own fraud or wilful misconduct.
10. Time Limit for Claims
10.1 Any claim arising out of or in connection with the Platform must be brought within the limitation period prescribed by the Limitation Act, 1963, or such other period as is prescribed by Applicable Law.
11. Governing Law and Jurisdiction
11.1 This document is governed by the laws of the Republic of India.
11.2 Clause 30 of the Terms and Conditions, concerning grievance escalation, jurisdiction, and the preservation of consumer forum rights, applies to this document.
12. Contact
For any question concerning this document, contact support@craftolin.com. Further particulars are set out in the Support and Contact Policy.