Contact
Talk to a person, not a ticket number
Questions about an order, your creator studio, our policies, or the platform itself — we read and answer everything that comes in.
Before you write
Quick answers
I have a question about an order
Most order questions are fastest answered by the creator directly through in-app chat. For anything the two of you can't resolve, write to us with your order ID.
I want to sell on Craftolin
Wonderful — everything you need is on the For Creators page, and your studio can be live today.
I need my account or data deleted
See the Account Deletion Policy for the exact steps and timelines, or email us and we'll walk you through it.
I found content that infringes my work
We take this seriously. The Copyright Policy explains how to file a notice and what happens next.
All of our policies — terms, privacy, refunds, and more — live in the legal center.