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Questions about your maker studio, our policies, reporting a listing, or the platform itself — email us and a real person will read and answer every message.
Before you write
Quick answers
I have a question about a piece I commissioned
Craftolin is not the seller and does not handle the payment or the delivery, so questions about the piece itself have to go to the maker — their contact details and their Instagram, YouTube and website links are on their profile. If a maker or a listing is misleading, or you believe you have been defrauded, report them to us with your requirement ID and we will review it.
I want to sell on Craftolin
Wonderful — everything you need is on the For Creators page, and your studio can be live today.
I need my account or data deleted
See the Account Deletion Policy for the exact steps and timelines, or email us and we'll walk you through it.
I found content that infringes my work
We take this seriously. The Copyright Policy explains how to file a notice and what happens next.
All of our policies — terms, privacy, refunds, and more — live in the legal center.