Terms & Conditions

Effective date: 5 July 2026 Version: 2.0 Operator: Craftolin ("Craftolin", "we", "us", "our") Principal place of business: Gopal Nagar, Malkajgiri, Hyderabad, Telangana 500047, India (complete postal address available on written request to support@craftolin.com) Contact: support@craftolin.com

1. Introduction and Acceptance

1.1 These Terms and Conditions ("Terms") constitute a legally binding agreement between you and the Operator identified above, and govern your access to and use of the Craftolin mobile applications, websites, and related services (collectively, the "Platform").

1.2 By creating an account, accessing, browsing, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by each document incorporated by reference under clause 1.4. If you do not agree, you must not access or use the Platform.

1.3 These Terms are published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and constitute an electronic record within the meaning of section 4 of that Act. This document does not require any physical, electronic, or digital signature and is enforceable in accordance with section 10A of that Act.

1.4 The following documents are incorporated into and form part of these Terms:

1.5 In the event of conflict between these Terms and any incorporated document, these Terms prevail, save that the Privacy Policy prevails in respect of the processing of personal data, and the role-specific Partner Agreement or Customer Agreement prevails in respect of matters expressly addressed therein for that role.

2. Definitions and Interpretation

2.1 In these Terms, unless the context otherwise requires:

"Agreement Code" means the four-digit numeric code generated within the Platform and used by the parties to a Requirement to confirm that commercial terms have been agreed, as described in clause 6.5.

"Applicable Law" means all statutes, rules, regulations, notifications, circulars, and judicial or administrative orders in force in the Republic of India from time to time.

"Customer" means a User who accesses the Platform for the purpose of discovering, requesting, or purchasing Products.

"Delivery Details" means the delivery address line, landmark, contact telephone number, and contact email address supplied by a Customer under clause 6.6.

"Listing" means a Product entry published on the Platform by a Partner.

"Order" means a transaction record created on the Platform upon a Partner's acceptance of a Requirement.

"Partner" means a User who registers to publish Listings and to supply Products, and includes any person described on the Platform as a creator, maker, vendor, or seller.

"Product" means any good offered by a Partner through a Listing, whether ready-made, made to order, or customised.

"Requirement" means a request submitted by a Customer to a Partner in respect of a Listing, in the manner described in clause 6.

"User", "you", and "your" mean any person who accesses or uses the Platform, whether or not registered, and includes Customers and Partners.

"User Content" has the meaning given in clause 12.1.

"we", "us", "our", and "Craftolin" mean the Operator identified in the preamble to these Terms.

2.2 In these Terms: (a) the singular includes the plural and vice versa; (b) headings are for convenience only and do not affect interpretation; (c) a reference to a clause is a reference to a clause of these Terms; (d) "including" and "in particular" are without limitation; (e) a reference to a statute includes any amendment or re-enactment of it; and (f) a reference to writing includes email and electronic communication through the Platform.

3. Nature of the Platform

3.1 Craftolin operates a two-sided marketplace that enables Customers to discover Partners and to communicate a Requirement to them. Craftolin is an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000.

3.2 Craftolin is not a party to any contract for the sale or supply of a Product. Every contract for a Product is formed directly and exclusively between the Customer and the Partner concerned. Craftolin is not the seller, manufacturer, importer, distributor, or supplier of any Product, does not take title to or possession of any Product, and does not provide delivery or logistics services.

3.3 Craftolin does not process, collect, hold, escrow, remit, or otherwise handle any payment between a Customer and a Partner. Clause 8 applies.

3.4 The Platform is made available through customer and partner mobile applications for Android and iOS, and through web applications.

4. No Verification, Vetting, or Endorsement

4.1 Craftolin does not verify, vet, authenticate, endorse, recommend, guarantee, or assume responsibility for any Partner, or for the identity, credentials, qualifications, solvency, business standing, skill, or good faith of any Partner.

4.2 Craftolin does not conduct background checks, identity verification, or know-your-customer procedures in respect of any User, and does not collect or hold government-issued identity documents for that purpose.

4.3 Craftolin does not verify the existence, quality, authenticity, safety, legality, description, fitness for purpose, or availability of any Product.

4.4 No feature of the Platform, including any rating, review, aggregate score, completion statistic, search ranking, ordering, or promotional placement, constitutes a representation, warranty, certification, or endorsement by Craftolin in respect of any User or Product. Such features present information derived from Platform records or supplied by Users, and nothing more.

4.5 Every Customer is responsible for independently satisfying itself as to the suitability and trustworthiness of a Partner before agreeing to any transaction. Without limiting that responsibility, a Customer should review the Partner's public Instagram profile, YouTube channel, and website where published on the Partner's Platform profile, and should where appropriate contact the Partner directly to assess prior work. Each Partner is required under clause 2.4 of the Partner Agreement to maintain at least one such public channel for this purpose.

4.6 Any decision to engage a Partner, to agree a price, to make a payment, or to make an advance payment rests solely with the Customer, and is made at the Customer's own risk.

5. Eligibility, Registration, and Accounts

5.1 The Platform is available only to persons who have attained eighteen years of age and who are competent to contract under the Indian Contract Act, 1872. By using the Platform you represent that you satisfy these conditions.

5.2 The Platform is not directed at children. Craftolin does not knowingly collect personal data from any person below eighteen years of age.

5.3 Registration is effected through Firebase Authentication using either an email address and password or Google Sign-In. You are responsible for maintaining the confidentiality of your credentials and for all activity conducted through your account.

5.4 You must provide information that is true, accurate, current, and complete, and must keep it updated. You must not impersonate any person, misstate your role, or register on behalf of another person without authority.

5.5 Accounts are role-based. A User is registered as a Customer, a Partner, or an administrator. You must not attempt to access functionality that is not assigned to your role.

5.6 A Partner further represents and warrants that it holds all rights, licences, registrations, and permissions necessary to offer and supply the Products it lists.

5.7 You may hold only one account in each role unless we agree otherwise in writing. We may suspend or close duplicate accounts.

6. The Requirement and Order Process

6.1 Submission. A Customer initiates a transaction by submitting a Requirement against a Listing, specifying the quantity, the required delivery date, the delivery city and PIN code, any customisation sought where the Partner has enabled customisation for that Listing, and the applicable event type.

6.2 Mandatory disclosure of mobile number. The Platform does not provide any messaging service. Accordingly, a Customer must supply a mobile telephone number when submitting a Requirement, and that number is disclosed to the Partner concerned so that the Partner may contact the Customer in relation to the Requirement. Submission of a Requirement constitutes the Customer's consent to that disclosure. A Customer who does not wish to disclose a mobile number to a Partner must not submit a Requirement to that Partner.

6.3 Use of a Customer's contact information by a Partner. A Partner may use a Customer's mobile number and Delivery Details solely for the purpose of discussing, fulfilling, and delivering the Requirement or Order to which they relate. Any other use, including marketing, solicitation, bulk communication, transfer to a third party, or retention beyond the period necessary for that purpose, is prohibited and may result in suspension or termination under clause 19.

6.4 Partner response and automatic expiry. A Partner may accept or decline a Requirement. A Requirement to which the Partner has not responded within twenty-four hours of submission is automatically rejected by the Platform, and the Requirement is recorded as rejected by the system.

6.5 Agreement Code. Where the parties have agreed commercial terms between themselves, the Partner may generate an Agreement Code within the Platform. The Customer views that code in the Platform and communicates it to the Partner, who enters it to record that agreement has been reached. The Agreement Code is generated and verified entirely within the Platform. It is not transmitted by SMS, does not involve any telecommunications provider, and does not constitute identity verification, know-your-customer verification, or two-factor authentication of any User.

6.6 Delivery Details. Following verification of the Agreement Code, the Customer is required to supply Delivery Details, comprising a delivery address line, a landmark where applicable, a contact telephone number, and optionally a contact email address. Supply of the delivery address line and contact telephone number is mandatory, and an Order cannot be created until they are supplied. Delivery Details are disclosed to the Partner concerned for the purpose of effecting delivery, and are subject to clause 6.3.

6.7 Creation of an Order. Upon the Partner's acceptance of a Requirement in respect of which the Agreement Code has been verified and Delivery Details supplied, an Order is created on the Platform. The Order record evidences the transaction between the Customer and the Partner; it does not make Craftolin a party to that transaction.

6.8 Mutual disclosure of contact particulars. Upon creation of the Order, and simultaneously with the disclosure of the Customer's Delivery Details to the Partner under clause 6.6, the Partner's full contact particulars are disclosed to the Customer. Those particulars comprise the Partner's business name, contact person, telephone number, WhatsApp number, email address, business address, and the public Instagram, YouTube, and website channels published on the Partner's profile. The disclosure is mutual and simultaneous: neither party receives the other's particulars before disclosing their own.

6.9 Order lifecycle. An Order progresses through the statuses Accepted, In Progress, Out for Delivery, and Completed. Those statuses are maintained by the Partner.

6.10 No in-Platform cancellation. Once an Order has been created it cannot be cancelled through the Platform. Any variation, cancellation, or rescission must be agreed directly between the Customer and the Partner. A Requirement that has not been accepted expires in accordance with clause 6.4.

7. Communications Between Users

7.1 Craftolin does not provide, host, transmit, store, monitor, or moderate any chat, messaging, or direct communication service between Users.

7.2 Users communicate directly with one another, by telephone or by such other means as they may choose, using the contact particulars exchanged through the process described in clause 6 and the public channels published on a Partner's profile.

7.3 All such communications occur outside the Platform and are the sole responsibility of the Users concerned. Craftolin is not a party to them, has no record of their content, and accepts no responsibility in respect of them.

8. Pricing, Payment, and Settlement

8.1 Craftolin does not process, collect, hold, escrow, remit, or otherwise handle any payment between a Customer and a Partner, and operates no payment gateway, wallet, or escrow facility.

8.2 All consideration for a Product is agreed and settled directly between the Customer and the Partner, outside the Platform, by such method as they may agree, including cash on delivery, advance payment in whole or in part, or payment on delivery.

8.3 The Platform permits the recording of payment particulars, including the payment mode, total amount, advance amount, amount received, and balance amount, for the purpose of transaction record-keeping only. Such records are entries made by Users. They do not evidence receipt of funds by Craftolin, do not constitute a payment instruction, and do not make Craftolin a party to, or a guarantor of, any payment.

8.4 Prices, applicable taxes, advance amounts, and balances are determined between the Customer and the Partner. Craftolin makes no representation as to the accuracy, fairness, or completeness of any price, and is not responsible for any pricing error or payment dispute.

8.5 Users are cautioned that a Customer who makes an advance payment does so at the Customer's own risk. Craftolin has no ability to reverse, refund, recover, or trace any payment made outside the Platform.

8.6 A User must make payment only to the payment identifier disclosed by the counterparty through the Platform or agreed directly with the counterparty. A request to redirect payment to a different account, identifier, or telephone number after terms have been agreed should be treated with caution and reported to us under clause 23.

9. Delivery, Returns, and Refunds

9.1 Delivery of a Product is effected by the Partner. Craftolin provides no delivery, courier, or logistics service and gives no assurance as to any delivery timeline. The Delivery Policy applies.

9.2 Because Craftolin handles no payment, Craftolin cannot and does not issue refunds. Any return, replacement, or refund is a matter between the Customer and the Partner. The Refund Policy applies.

10. Fees, Charges, and Partner Subscriptions

10.1 Use of the Platform is presently free of charge for Customers and for Partners. No fee is payable to register for, or to use, the Platform.

10.2 No subscription plan is presently offered for sale. Subscription functionality is disabled within the Platform. Craftolin operates no in-application purchase, no application-store billing, and no automated or invoiced billing of any kind, and collects no payment particulars from Partners.

10.3 Craftolin charges no commission, levy, or transaction fee on any transaction between a Customer and a Partner.

10.4 Craftolin may introduce paid subscription plans or premium features for Partners in the future. Where it does so, the plan names, prices, inclusions, limits, billing period, renewal terms, and cancellation terms will be published within the Platform and in the Subscription Terms, and existing Partners will be given advance notice before any charge becomes payable. Customers will not be charged to browse Listings or to submit Requirements.

10.5 Partner accounts are subject to a publishing allowance limiting the number of Listings that may be published. The prevailing allowance is displayed within the Platform.

11. Reviews, Ratings, and Platform Statistics

11.1 Following an Order, a Customer may review and rate the Partner, and a Partner may review and rate the Customer, on a scale of one to five, with optional accompanying text.

11.2 A review must be honest, relevant, based on genuine experience, and lawful. Reviews that are fabricated, incentivised, retaliatory, manipulated, or otherwise in breach of the Community Guidelines may be removed.

11.3 Craftolin may compute and display aggregate statistics derived from Platform records, including average rating, number of reviews, order completion rate, and average delivery time. Such statistics are factual summaries of records held by the Platform. They are not, and must not be relied upon as, a representation, certification, or endorsement by Craftolin. Clause 4.4 applies.

12. User Content

12.1 "User Content" means all material submitted, uploaded, published, or transmitted by a User through the Platform, including Listings, product names, descriptions, prices, images, hashtags, profile particulars, business information, reviews, ratings, and saved event details.

12.2 You retain all ownership rights in your User Content.

12.3 You grant Craftolin a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, resize, adapt for display, transmit, publish, and distribute your User Content solely for the purposes of operating, providing, securing, and promoting the Platform and your Listings. That licence terminates when the User Content is deleted, save in respect of copies retained in accordance with the Data Retention Policy, copies already disclosed to another User, and copies retained to comply with Applicable Law.

12.4 You are solely responsible for your User Content, and represent and warrant that you own or are licensed to use it, and that it does not infringe the rights of any person, is not unlawful, and does not breach these Terms or the Community Guidelines.

12.5 Craftolin is under no general obligation to monitor User Content. Craftolin may, without obligation, review, refuse to publish, mark unavailable, restrict access to, or remove any User Content that it reasonably considers to be in breach of these Terms, the Community Guidelines, or Applicable Law. Such action is enforcement of these Terms and does not constitute verification, endorsement, or approval of any User Content that remains published.

13. Prohibited Conduct

13.1 You must not, and must not permit any person to:

(a) publish or transmit any material that is unlawful, defamatory, obscene, pornographic, paedophilic, invasive of privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, harmful to a child, or otherwise inconsistent with or contrary to Applicable Law;

(b) publish or transmit any material that infringes any patent, trademark, copyright, design, trade secret, or other proprietary right;

(c) impersonate any person, misrepresent your identity, role, affiliation, or business, or create an account using another person's particulars;

(d) offer, list, or transact in any Product the supply of which is prohibited or restricted under Applicable Law;

(e) circumvent, disable, interfere with, or attempt to defeat any security feature, access control, rate limit, or technical restriction of the Platform;

(f) use any automated means to access, scrape, harvest, index, or copy the Platform or any data held on it, save with our prior written consent;

(g) collect, store, or use the personal data of another User otherwise than as permitted by clause 6.3;

(h) use the Platform to defraud, deceive, or obtain an advantage from another User, or to induce another User to transact outside the agreed terms in a manner that causes them loss;

(i) transmit any virus, malware, or other harmful code, or take any action that imposes an unreasonable load on the Platform's infrastructure;

(j) publish false, misleading, or manipulated reviews, or offer or accept consideration in exchange for a review; or

(k) use the Platform for any purpose other than that for which it is made available.

13.2 Breach of this clause 13 may result in removal of content, suspension or termination of your account, and referral to law enforcement authorities.

14. Intellectual Property of Craftolin

14.1 The Platform, including its software, source code, databases, design, layout, graphics, and the "Craftolin" name, wordmark, and logo, is owned by or licensed to the Operator and is protected under Applicable Law.

14.2 Subject to your compliance with these Terms, you are granted a limited, revocable, non-exclusive, non-transferable, non-sub-licensable licence to access and use the Platform for its intended purpose. No other right is granted.

14.3 You must not copy, reproduce, modify, adapt, translate, reverse-engineer, decompile, disassemble, or create derivative works from the Platform or any part of it, save to the extent that such restriction is prohibited by Applicable Law.

15. Third-Party Services

15.1 The Platform relies upon services supplied by third parties, including Google (Firebase Authentication, Firebase Cloud Messaging, and Google Sign-In) and Cloudflare (object storage and content delivery). Your use of the Platform may be subject to the terms and privacy policies of those providers. Details are set out in the Privacy Policy.

15.2 The Platform may display links to external websites and profiles published by Users, including Instagram, YouTube, and business websites. Craftolin does not control, endorse, or accept responsibility for the content, accuracy, or availability of any external site.

15.3 Craftolin is not responsible for any interruption, defect, delay, or act or omission of any third-party provider.

16. Privacy and Data Protection

16.1 Personal data is processed in accordance with the Privacy Policy, which sets out the categories of personal data processed, the purposes and lawful bases of processing, the recipients of personal data, retention periods, cross-border transfers, and the rights available to you.

16.2 By using the Platform you acknowledge that certain personal data is disclosed between Users as a necessary incident of the transaction process described in clause 6, namely the Customer's name, mobile number, and Delivery Details to the Partner, and the Partner's business contact particulars to the Customer.

17. Notifications

17.1 Craftolin sends push notifications through Firebase Cloud Messaging and in-application notifications in respect of Requirement and Order events and in respect of reminders for events that a Customer has saved.

17.2 You may disable push notifications through your device settings. Notifications that are necessary for the operation of the Platform, including notifications relating to security, legal changes, and transactions, may continue to be sent.

18. Availability of the Platform

18.1 Craftolin does not warrant that the Platform will be available uninterrupted, timely, secure, or error-free.

18.2 Craftolin may suspend, withdraw, restrict, or modify all or any part of the Platform, temporarily or permanently, with or without notice, including for maintenance, upgrade, security, or regulatory reasons.

19. Suspension and Termination

19.1 Craftolin may, at its discretion and without liability, restrict, suspend, or terminate your access to all or part of the Platform, remove or make unavailable your Listings or User Content, or close your account, where it reasonably considers that you have breached these Terms or Applicable Law, that such action is necessary to protect other Users or Craftolin, or that such action is required by a competent authority.

19.2 Where circumstances permit, Craftolin will notify you of such action and of the grounds for it, and will afford you an opportunity to respond.

19.3 Where Craftolin restricts or suspends an account in connection with a report of fraud, unlawful conduct, or a dispute, Craftolin may preserve the account and its associated records for the purposes of investigation, cooperation with law enforcement, and compliance with Applicable Law, in accordance with the Data Retention Policy, and may decline a request for deletion of that account until the matter is resolved.

19.4 You may cease using the Platform at any time and may request deletion of your account in accordance with the Account Deletion Policy.

19.5 Termination does not affect any obligation owed by you to another User in respect of a Requirement or Order that is outstanding at the date of termination.

20. Disclaimers

20.1 The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by Applicable Law, Craftolin excludes all representations, warranties, conditions, and terms, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement.

20.2 Without limiting clause 20.1, Craftolin gives no warranty and accepts no responsibility in respect of: the identity, honesty, solvency, competence, or conduct of any User; the existence, quality, safety, authenticity, legality, or description of any Product; the accuracy of any Listing or price; the performance, timeliness, or completion of any transaction; the making, receipt, or recovery of any payment; or any communication between Users.

20.3 The Disclaimer and Limitation of Liability applies in full and is incorporated into these Terms.

21. Limitation of Liability

21.1 To the maximum extent permitted by Applicable Law, Craftolin, its personnel, and its service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss, or for any loss of profit, revenue, business, opportunity, goodwill, anticipated saving, or data, howsoever arising and whether or not foreseeable.

21.2 To the maximum extent permitted by Applicable Law, Craftolin's aggregate liability in respect of all claims arising out of or in connection with the Platform is limited to the total fees actually paid by you to Craftolin in respect of the subscription term during which the claim arose. The Platform is presently free of charge and no fees are payable.

21.3 Nothing in these Terms excludes or restricts any liability that cannot be excluded or restricted under Applicable Law, including any right available to a consumer under the Consumer Protection Act, 2019.

22. Indemnity

22.1 You shall indemnify, defend, and hold harmless Craftolin and its personnel against all claims, demands, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with your User Content, your use of the Platform, any Product you supply or purchase, your dealings with another User, or your breach of these Terms or Applicable Law.

23. Grievance Redressal

23.1 In accordance with rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the particulars of the Grievance Officer are:

23.2 A complaint may be submitted by email to the address above. The complaint should identify the complainant, the content, Listing, User, or conduct complained of, and the nature of the grievance.

23.3 The Grievance Officer shall acknowledge receipt of a complaint within twenty-four hours of its receipt and shall dispose of the complaint within fifteen days of its receipt.

23.4 Where a complaint concerns content that is required to be removed under rule 3(2)(b) of those Rules, such content will be removed within the period prescribed by that rule.

23.5 Craftolin maintains a record of each complaint received, the action taken, and the date of that action.

23.6 The Support and Contact Policy sets out further particulars of the support and grievance process.

24. Reporting Unlawful Conduct

24.1 A User who becomes aware of a Listing, User, or communication that is fraudulent, unlawful, or in breach of these Terms should report it to support@craftolin.com with such particulars and evidence as are available.

24.2 Upon receipt of a credible report, Craftolin may restrict or suspend the account concerned, make the relevant Listings unavailable, preserve the associated records, and cooperate with law enforcement authorities in accordance with clause 24.3.

24.3 Craftolin will provide such information within its possession or control as is lawfully required by a government agency or court under Applicable Law, within the period prescribed.

24.4 A User who has suffered financial loss as a result of fraud is advised to report the matter to the National Cyber Crime Reporting Portal at cybercrime.gov.in or by telephone to 1930, and to their bank, in addition to reporting it to us.

25. Amendment of these Terms

25.1 Craftolin may amend these Terms from time to time, including to reflect changes to the Platform, to Applicable Law, or to Craftolin's business.

25.2 The revised Terms take effect upon publication on the Platform, save that where an amendment is material, Craftolin will give reasonable advance notice by in-application notification, email, or other reasonable means.

25.3 Your continued use of the Platform after the revised Terms take effect constitutes acceptance of them. If you do not accept the revised Terms you must cease using the Platform and may request deletion of your account.

26. Assignment and Change of Operator

26.1 You may not assign, transfer, charge, or otherwise deal with your rights or obligations under these Terms without our prior written consent.

26.2 Craftolin may assign, transfer, or novate its rights and obligations under these Terms, in whole or in part, to any person to whom it transfers the business or assets of the Platform, including upon the incorporation of a company to carry on the business presently carried on by the Operator as a sole proprietor. Craftolin will give notice of any such transfer by in-application notification, email, or publication on the Platform. Your rights under these Terms will not be prejudiced by such transfer, and your continued use of the Platform following such notice constitutes acceptance of the substitution of the transferee as the Operator.

27. Notices

27.1 Notices to you may be given by in-application notification, by email to the address registered on your account, or by publication on the Platform, and are deemed received on the day of transmission or publication.

27.2 Notices to Craftolin must be given by email to support@craftolin.com or in writing to the address stated in clause 23.1, and are deemed received on the next business day following delivery.

27.3 You must maintain a valid email address and mobile number on your account.

28. Force Majeure

28.1 Craftolin is not liable for any failure or delay in performing its obligations arising from any cause beyond its reasonable control, including act of God, flood, fire, earthquake, epidemic, pandemic, war, terrorism, civil disturbance, strike, governmental action, change in Applicable Law, failure of telecommunications or internet infrastructure, power failure, cyber-attack, or failure of a third-party service provider.

29. General

29.1 Relationship of the parties. Nothing in these Terms creates any partnership, joint venture, agency, employment, or fiduciary relationship between Craftolin and any User, or between Users.

29.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. Where possible, the severed provision shall be replaced by a valid provision that most nearly achieves its intended commercial effect.

29.3 Waiver. No failure or delay by Craftolin in exercising any right or remedy constitutes a waiver of it. No single or partial exercise of any right precludes any further exercise of it or of any other right.

29.4 Entire agreement. These Terms, together with the documents incorporated under clause 1.4, constitute the entire agreement between you and Craftolin in respect of the Platform and supersede all prior understandings, representations, and arrangements relating to it.

29.5 Third-party rights. No person other than you and Craftolin has any right to enforce any provision of these Terms.

29.6 Survival. Clauses 2, 3, 4, 12.3, 14, 20, 21, 22, 23, 27, 29, and 30, and any other provision which by its nature is intended to survive, shall survive termination of these Terms.

29.7 Language. These Terms are made in the English language. Any translation is provided for convenience only, and the English text prevails.

30. Governing Law, Jurisdiction, and Dispute Resolution

30.1 These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, whether contractual or non-contractual, are governed by and construed in accordance with the laws of the Republic of India.

30.2 Before commencing any proceeding, a User shall first raise the matter with the Grievance Officer in accordance with clause 23, and the parties shall endeavour in good faith to resolve it.

30.3 Subject to clause 30.4, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these Terms.

30.4 Clause 30.3 does not deprive a consumer of the benefit of any right to institute proceedings before a consumer forum having jurisdiction under the Consumer Protection Act, 2019.

31. Contact

For any question concerning these Terms, contact support@craftolin.com. Further particulars are set out in the Support and Contact Policy.