Effective date: 5 July 2026 Operator: Craftolin ("Craftolin", "we", "us", "our") Contact: john@gmail.com · +91-9123230292
These Terms govern your use of the Craftolin mobile apps and websites. Please read them with our Privacy Policy, Marketplace Policy, and the role-specific Customer Agreement / Partner Agreement.
1. About Craftolin
1.1 Craftolin is a marketplace platform that connects Customers with Partners (independent creators, makers, and sellers of custom and handmade products).
1.2 Craftolin is an intermediary/facilitator only. We are not the seller, manufacturer, or deliverer of any product. We do not take title to goods, do not process or hold payments, and do not provide delivery/logistics services. Contracts for products are formed directly between the Customer and the Partner.
1.3 Craftolin is available as customer and partner mobile apps (Android/iOS) and web applications.
2. Eligibility
2.1 You must be at least 18 years old and capable of forming a legally binding contract to use Craftolin.
2.2 By registering, you confirm that the information you provide is true, current, and complete.
2.3 Partners must additionally have the legal right to sell the products they list.
3. Accounts and Authentication
3.1 You register using Firebase Authentication via email/password or Google Sign-In.
3.2 You are responsible for safeguarding your login credentials and for all activity under your account.
3.3 Accounts are role-based: Customer, Partner, or Admin. You may not misrepresent your role or access functions not assigned to your role.
3.4 We may suspend or deactivate accounts that violate these Terms (the is_active flag controls access).
4. The Request → Order Workflow
4.1 A Customer starts a transaction by submitting a Requirement against a Partner's product, specifying details such as quantity, required delivery date, delivery city/PIN code, customization details, and event type.
4.2 The Partner may request the Customer's contact, and the Customer may choose to share their phone number. Contact sharing is voluntary and within your control.
4.3 In-app agreement verification (OTP): After the parties agree on terms, the Partner generates a 4-digit in-app code; the Customer reads it in the app and relays it to the Partner, who enters it to confirm the agreement. This code is generated and verified entirely inside the app — it is not sent by SMS and is not an identity/KYC verification.
4.4 Once the Partner accepts, an Order is created. The order progresses through statuses such as Accepted → In Progress → Out for Delivery → Completed. The Partner's full contact details are revealed to the Customer when the order reaches In Progress.
4.5 Automatic expiry: A Requirement that a Partner does not respond to within 24 hours is automatically rejected by the system.
4.6 Cancellation: Once an Order is accepted, it cannot be cancelled from within the app. Any change must be resolved directly between the Customer and Partner. (Unanswered requests simply auto-expire per 4.5.)
5. Payments
5.1 Craftolin does not process, collect, hold, escrow, or transfer any payment between Customers and Partners.
5.2 All payments for products are arranged and settled directly between the Customer and the Partner, off-platform, using a method they agree on (for example, advance payment or payment on delivery). The app may record payment details (mode and amounts) for tracking only; such records do not make Craftolin a party to the payment.
5.3 Prices, taxes, advance amounts, and balances are set and agreed between the Customer and Partner. Craftolin is not responsible for pricing accuracy or payment disputes. See Refund Policy.
6. Partner Subscriptions
6.1 Partners receive a 60-day free trial on registration and may move to paid plans (Starter, Growth, Pro) with differing product limits. See Subscription Terms.
6.2 Subscription activation is currently handled outside automated in-app billing.
7. User Content
7.1 "User Content" includes product listings, images, descriptions, reviews, ratings, profile information, messages, and event details you submit.
7.2 You retain ownership of your User Content. You grant Craftolin a non-exclusive, worldwide, royalty-free licence to host, store, display, and distribute it solely to operate and provide the platform. See Intellectual Property Policy.
7.3 You are solely responsible for your User Content and warrant that you have the rights to it and that it does not infringe any third party's rights or violate law or our Community Guidelines.
8. Reviews and Ratings
8.1 After an order, Customers and Partners may leave two-sided reviews and ratings (1–5). Reviews must be honest, relevant, and lawful. We may remove reviews that breach the Community Guidelines.
9. Messaging
9.1 The app provides in-app chat between Customers and Partners. You must not use messaging to harass, defraud, spam, or share unlawful content. We may act on reported misuse.
10. Prohibited Conduct
You agree not to:
- (a) post unlawful, infringing, deceptive, or harmful content;
- (b) impersonate others or misrepresent your role or business;
- (c) attempt to bypass, disrupt, or reverse-engineer the platform or its security;
- (d) use the platform for any illegal product, service, or transaction;
- (e) scrape, harvest, or misuse other users' data; or
- (f) circumvent the request/order workflow to defraud another user.
11. Notifications
11.1 We send push notifications (via Firebase Cloud Messaging) and in-app notifications for workflow events, chat messages, and event reminders you have created. You can control push notifications through your device settings.
12. Intellectual Property of Craftolin
The Craftolin name, logo, software, and design are owned by us or our licensors and are protected by law. These Terms grant you only a limited, revocable, non-transferable licence to use the apps for their intended purpose.
13. Third-Party Services
The platform relies on third-party services including Firebase (Authentication, Cloud Messaging, Firestore), Google Sign-In, and Cloudflare (image storage/CDN). Your use may be subject to those providers' terms. See Privacy Policy.
14. Disclaimers and Limitation of Liability
14.1 The platform is provided "as is". As an intermediary, Craftolin does not guarantee the quality, safety, legality, delivery, or completion of any product or transaction between users. See Disclaimer & Limitation of Liability.
15. Suspension and Termination
15.1 We may suspend or terminate your access for breach of these Terms or applicable law. You may stop using the platform at any time and request account deletion per the Account Deletion Policy.
16. Changes to These Terms
We may update these Terms. Material changes will be notified in-app or by other reasonable means. Continued use after changes take effect constitutes acceptance.
17. Governing Law and Jurisdiction
17.1 These Terms are governed by the laws of India. Subject to applicable law, the courts at Bengaluru, India, India have exclusive jurisdiction.
18. Grievance Redressal
In accordance with applicable Indian law, complaints may be addressed to our Grievance Officer:
- Name:
- Email:
- Address:
19. Contact
For questions about these Terms, contact john@gmail.com. See Support & Contact Policy.